Exceptional Slicehost support 1

Posted by Daniel Wanja Mon, 03 Sep 2007 16:51:00 GMT

Our server that hosts onrails.org and time.onrails.org died on Sunday. Before we could react Slicehost migrated us to new hardware and everything was up and running. Thanks guys, awesome support!

The events where the following:

  • [Slicehost] Sep 1, 2007 3:04 PM, Emergency Server Reboot and HW Migration – onrails
  • [Montastic] Sep 1, 2007 3:20 PM, Website status: unreachable
  • [Slicehost] Sep 1, 2007 3:44 PM, Emergency HW Migration #2 – onrails.
  • [Montastic] Sep 1, 2007 4:12 PM, Website status: OK

[Slicehost] indicates emails we received from Slicehost, and [Montastic] emails from the monitoring system we use. Slicehost warned us of the situation and action they are taking before our monitoring system found out that the service was down. Well, apparently they migrated us to new hardware that had another issue (bad memory) and they moved us a second time to different hardware. Well no data was lost, all our service are up and running and I didn’t have to cut short my BBQ. Thanks!

Update1: Well something is wrong with the template of our blogs. I am not sure it’s related to the update of hardware as it was working last night. More to come.

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  1. caroline Thu, 13 Sep 2007 07:41:11 GMT

    Hey there,

    This is Caroline from SocialRank.

    I am trying to get in touch with you but couldn’t find your email address.

    We’re launching a new Web 2.0 site dedicated to Ruby On Rails and we have started indexing your blog posts as part of our

    content filter.

    I’d like to send you an invite to a beta preview. Can you get back to me with your email address.

    Mine is caroline@rubygalore.com

    Kind regards,

    Caroline

    www.SocialRank.com

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